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Business Intelligence INMON, W. ; TERDERMAN, R. ; IMHOFF, C. Data Warehousing: como transformar informações em oportunidades de negócios. São Paulo: Berkeley, 2001. 280p. KIMBALL, Ralph. DATA WAREHOUSE TOOLKIT: Técnicas para Construção de Data Warehouses Dimensionais. São Paulo: MAKRON Books, 1998. 388p. Balanced Scorecard KAPLAN, ROBERT S. / NORTON, DAVID P. , BALANCED SCORECARD, THE (1996) Robert S. Kaplan, David P. More information...

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